Minimizing the effects of defensive routines on knowledge hiding though unlearning

Knowledge hiding is an activity that often comes naturally to humans. When we are children, our parents hide certain information protect us. As age, learn develop defensive routines ourselves and weaknesses through knowledge hiding. In this study, intentional unlearning assemblages of structures individuals engage in put aside number thus minimize their effects on or misapplication knowledge. This study analyses the applicability model focused The empirical research conducted with 122 airline travelers using two surveys (one Spanish other English). Since flew during pandemic, they would have experienced first-hand presence face new sanitary safety measures. Data analyzed SmartPLS 3 for Windows. results suggest negatively related furthermore these positively stand improve quality service within airports beneficial organizations undergoing change initiatives.